[LRUG] Rails in the wonderful, wonderful Cloud

[Jeremy Jarvis]

Paul,
Sorry to hear you're unhappy, although I would (obviously) challenge  
your claim of "fairly unreliable" :)

If you mean the SAN crash on Friday, that was caused by faulty  
hardware. There was no loss of data (nor has there ever been) and the  
faulty part was promptly replaced from our spares inventory. To put  
this in perspective, we have 6 such SAN devices in production right  
now and many Brightbox customers build apps to tolerate failure of any  
particular device (however rare) using our load balancing service etc.  
Alternatively, we can build highly available clusters for customers  
and provide full management.

We don't provide an SLA at the moment but are working on it (most SLAs  
are pretty pointless if you've ever read them).

Thanks,
Jeremy

--
Brightbox
[serious rails hosting]
http://brightbox.co.uk
--

On 1 Oct 2009, at 10:44, Paul Bowsher wrote:

> We're looking at moving away from Brightbox as they are fairly  
> unreliable. Their VM setup is great, but they don't provide an SLA  
> and don't seem to have their network properly sorted yet.
>
> Paul Bowsher



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