[LRUG] Anyone know who's in charge of testing the website for Natwest Online?

[Stephen Masters]

As with any of the large bank web sites, there is definitely not a single person responsible for QA of the entire portfolio. Nominally there may be someone, but they are at a level of management where they just rely on other managers telling them that QA of their particular chunk has been completed. The volume of changes going live every week is huge, and it would just not be feasible to expect one person to be responsible.

Re developers, it's safe to say that just about all the LTSB Retail development is off-shored to India. The rest is done by IBM, Deloitte, et al. There's very little in-house dev. Something such as an account registration form may well have been built as a separate application, by a small web shop, and may not be connected to any internal systems. That kind of deployment is much cheaper and quicker than something which will connect to various internal services, and must therefore be thoroughly bulletproofed.

It's worth noting however, that I did hear that they recently (past year or 2) started trying out things like open source software, and agile development. I think that team is still pretty small, but it should be a step in the right direction.

Steve



On 19 Aug 2013, at 10:25, Gabe da Silveira <gabe at websaviour.com> wrote:

> How about Lloyds TSB while we're at it?  Their account registration form doesn't even accept their own postcode (Hanover Square branch) as valid, assuming that the first part must end in a number.  I think the problem is which departments the banks funnel all their top programming talent.
> 
> -gabe
> 
> 
> On Mon, Aug 19, 2013 at 9:07 AM, jds <jds340 at gmail.com> wrote:
> I wish to make a complaint...
> 
> Does anyone know, or know someone who might know, the test manager for NatWest Online? It's an asp site and has clearly never been properly tested and my patience has finally run out. I want to find that person and give them a list of all the errors they've let through. 
> 
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