[LRUG] Feet up/hands off/phone off managed hosting/peace of mind

[Andy Palmer]

For the simple stuff, like restarting Apache, you could pretty much hire a
Virtual Assistant service to do it. It's a great test of how informative
your error messages and procedures are if someone non-technical can perform
the first line support.
You wouldn't need to migrate away from your existing host then, either.

<SlightThreadDrift>
The typical way of doing support manuals is to take an arcane error message
and write a procedure to go along with it. If the procedure is always the
same, I try and incorporate it into the error message and remove that
lookup step.
Where possible, if the system can take the action itself, I prefer to do
that and inform first-line that that's been done automatically
</SlightThreadDrift>

On Wed, Sep 24, 2014 at 10:59 AM, Tim Harding <tim.harding at gmail.com> wrote:

> Hi,
>
> I'd like to turn my phone off at night, safe in the knowledge that unless
> we've deployed a pile of crap then anything that goes wrong with our Rails
> sites will be sorted out quickly and sensibly before I get a knock at the
> door letting me know that I really should be awake now.
>
> I'm happy to pay for that service.
>
> Does anyone have good experiences with this type of managed hosting?
>
> Engine Yard?
> Rackspace?
> Any one else?
>
> Basically I'd like a 24/7 support desk that gets the equivalent of the
> Pingdom alerts that from time to time wake me up and who restart Apache or
> MySQL within a few minutes like I would.
>
> Could be a third party service company that works with servers hosted
> elsewhere too but I sort of imagine it would be a PaaS type operation w/ a
> good support service.
>
> Thanks,
>
> -Tim
>
>
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