[LRUG] Feet up/hands off/phone off managed hosting/peace of mind

[Tim Harding]

Thanks all—very helpful.

Fred, it's not that I have to do anything regularly, it's more that I want
to be assured I can turn off my phone and that type of thing will be taken
care of.

Cheers,

-Tim



On 24 September 2014 11:44, Frederick Cheung <frederick.cheung at gmail.com>
wrote:

> I can echo that - in a previous job/lifetime we hosted with engineyard
> (back when they had their own data centres etc).
>
> Certainly at the higher price tiers (at one point we had what they called
> 2 full clusters) we had excellent support from them - the main support
> engineer assigned to us really knew his stuff and saved our bacon on a
> couple of times (eg found a rails issue that caused the connection pool to
> leak connections)
>
> Having to restart mysql/apache does sound a little odd though if it
> happens to you on a regular basis.
>
> Fred
>
> On 24 September 2014 at 11:36:02, Gabe da Silveira (gabe at websaviour.com)
> wrote:
> > I'll put in a good word for Engine Yard. We've been using them for over 7
> > years (since they were building their own clusters), and their support is
> > excellent. They just re-jiggered their pricing and there are multiple
> > support levels now which I'm not very familiar with. We are just using
> > basic support in order to save money, so they don't do anything proactive
> > like this for us, but they will at higher support levels, it's worth at
> > least talking to them to discuss your use case.
> >
> > -gabe
> >
> > On Wed, Sep 24, 2014 at 10:59 AM, Tim Harding wrote:
> >
> > > Hi,
> > >
> > > I'd like to turn my phone off at night, safe in the knowledge that
> unless
> > > we've deployed a pile of crap then anything that goes wrong with our
> Rails
> > > sites will be sorted out quickly and sensibly before I get a knock at
> the
> > > door letting me know that I really should be awake now.
> > >
> > > I'm happy to pay for that service.
> > >
> > > Does anyone have good experiences with this type of managed hosting?
> > >
> > > Engine Yard?
> > > Rackspace?
> > > Any one else?
> > >
> > > Basically I'd like a 24/7 support desk that gets the equivalent of the
> > > Pingdom alerts that from time to time wake me up and who restart
> Apache or
> > > MySQL within a few minutes like I would.
> > >
> > > Could be a third party service company that works with servers hosted
> > > elsewhere too but I sort of imagine it would be a PaaS type operation
> w/ a
> > > good support service.
> > >
> > > Thanks,
> > >
> > > -Tim
> > >
> > >
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