[LRUG] [Help] Hosted Documentation Recommendations

[Adrian Sevitz]

We use TenderApp: http://help.tenderapp.com/kb <http://help.tenderapp.com/kb>

(It’s mainly about support, but all our product documentation is on there: https://vzaar.com/help/kb <https://vzaar.com/help/kb>

It’s not perfect, but works well enough for us not to bother moving.

Uses Markdown and non tech people can easily update the pages.

And you can style it quite easily.

Sev


> On 23 Apr 2015, at 22:02, chat-request at lists.lrug.org wrote:
> 
> Message: 2
> Date: Thu, 23 Apr 2015 12:57:28 +0100
> From: Simon Morley <simon at polkaspots.com <mailto:simon at polkaspots.com>>
> To: "chat at lrug.org <mailto:chat at lrug.org>" <chat at lrug.org <mailto:chat at lrug.org>>
> Subject: [LRUG] [Help] Hosted Documentation Recommendations
> Message-ID:
> 	<CAMViAb3MARwzqLz3D8-SrKY6x_9v_+qgqnZKhD_PBq-6kruX-A at mail.gmail.com <mailto:CAMViAb3MARwzqLz3D8-SrKY6x_9v_+qgqnZKhD_PBq-6kruX-A at mail.gmail.com>>
> Content-Type: text/plain; charset="iso-8859-1"
> 
> Hello All
> 
> *What do you use for your product documentation?*
> 
> We just launched a new service and our docs were foolishly / typically left
> to the last minute.
> 
> Long-term we're going to use Github pages but we have no time (or people)
> to make it pretty. And add search. Or train those writing the docs.
> 
> In desperation, we've chucked them on readme.io. However, words cannot
> describe how terrible readme is. Avoid. Plague. Although it is
> superficially pretty:
> 
> http://docs.cucumbertony.com <http://docs.cucumbertony.com/>
> 
> We already use Intercom for support so we need none of that. We have our
> api documentation on apiary (http://docs.polkaspots.apiary.io/# <http://docs.polkaspots.apiary.io/#>) which is
> awesome.
> 
> We just a place for the end-user, customer facing, help-me style docs.
> 
> *Stuff we tried:*
> 
> - Zendesk - good support system, crap docs, terrible community aspect.
> - Freshdesk - support orientated.
> - Help Scout - ok but more about support. Ugly.
> - Help Juice - OMG VPL expensive.
> - Readme.io - genuinely made me irate.
> - Desk - seemingly all about support.
> - Atlassian - the peeps writing them couldn't understand it.
> - Github pages - fabulous but needs attention and same issue as Atlassian.
> - Userdeck - no idea what it does still.
> - HappyFox - v basic apparently, didn't try.
> - kayako - too complicated to set up.
> 
> We need something simple. With basic search. And it needs to be pretty. And
> easy to use.
> 
> If this magical beast doesn't exist, it should. I'd even write something
> with some of you.
> 
> Great product, shoddy docs. Not cool.
> 
> Help?
> 
> S
> 
> 
> Simon Morley
> Big Chief | PolkaSpots Supafly Wi-Fi
> 
> simon at PolkaSpots.com <mailto:simon at PolkaSpots.com>
> Linkedin: I'm not on it, it sucks
> 020 7183 1471









_____________
Adrian Sevitz


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