<div dir="ltr">If you have it clearly stated in your terms that you'll start charging them interest I'd follow through with that with clear letters after they're late.<div><br></div><div>Send a reminder that payment is due in 7 days.</div>
<div>Send them a letter when they're 7 days late telling them that if they don't pay within 7 days you'll start charging them interest as per your T&Cs</div><div>If they still don't pay send them a letter telling them interest is now accruing and you'll be sending them a separate invoice for that interest.</div>
<div><br></div><div>I'll dig out the link to the proper templates.</div><div><br></div><div>I'd send this direct to the accounts department. Cut out your contact. Let accounts escalate.</div></div><div class="gmail_extra">
<br clear="all"><div><div dir="ltr"><div><span style="line-height:17px;white-space:pre-wrap;font-family:arial,helvetica,sans-serif;font-size:small">Regards</span></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:small;line-height:17px;white-space:pre-wrap"><br>
</span></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:small;line-height:17px;white-space:pre-wrap">Niklas</span><br></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:small;line-height:17px;white-space:pre-wrap"><br>
</span></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:small;line-height:17px;white-space:pre-wrap">--</span><br></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:small;line-height:17px;white-space:pre-wrap"><br>
</span></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:small;line-height:17px;white-space:pre-wrap">Niklas Richardson</span><br></div><div><font face="arial, helvetica, sans-serif"><span style="line-height:17px;white-space:pre-wrap">Kyan Ltd.</span></font></div>
<div><span style="line-height:17px;white-space:pre-wrap;font-family:arial,helvetica,sans-serif;font-size:small"><br></span></div><div><span style="line-height:17px;white-space:pre-wrap;font-family:arial,helvetica,sans-serif;font-size:small">Main number: 01483 548 282</span><br>
</div><div><span style="line-height:17px;white-space:pre-wrap;font-family:arial,helvetica,sans-serif;font-size:small">Mobile: 07590 568 417</span><br></div><div><font face="arial, helvetica, sans-serif"><span style="line-height:17px;white-space:pre-wrap"><br>
</span></font></div><div><font face="arial, helvetica, sans-serif"><span style="line-height:17px;white-space:pre-wrap"><a href="http://kyan.com" target="_blank">http://kyan.com</a></span></font></div><div><font face="arial, helvetica, sans-serif"><span style="line-height:17px;white-space:pre-wrap"><br>
</span></font></div><div><font face="arial, helvetica, sans-serif"><span style="line-height:17px;white-space:pre-wrap">Registered office: 171 High Street, Guildford GU1 3AJ. Registered in England: Company number: 4575679</span></font></div>
</div></div>
<br><br><div class="gmail_quote">On 8 August 2014 10:59, Sleepyfox <span dir="ltr"><<a href="mailto:sleepyfox@gmail.com" target="_blank">sleepyfox@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div class="gmail_default" style="font-size:small">Apologies if this is off-topic, but I know a lot of people on the list run their own startups or consultancies and so may be interested in the discussion.</div>
<div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small"># Challenge</div><div class="gmail_default" style="font-size:small">I have a client that for the third time running is late with paying their invoice. They have one of our team members working for them out with one of *their* clients (DWP), but despite our client being a multi-national consultancy employing 1600 people our best attempts to try and gently escalate the issue within their organisation have met with responses ranging from "stop rocking the boat", "why are you wasting my time", "go through proper channels" and "this is business as usual".</div>
<div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">I'm wondering if anyone here has any helpful advice on how to persuade clients to be more prompt with paying up. We're very clear with our T&Cs (payment due within 14 days of receipt, interest due afterwards at X% rate etc. etc.) and we're very prompt with issuing invoices and very responsive to any queries from clients' finance departments or accountants.</div>
<div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">I'm at a loss for what I can be doing better/differently - any clues?</div><div class="gmail_default" style="font-size:small">
<br></div><div class="gmail_default" style="font-size:small">Thanks, and apologies again if this is [too] off-topic,</div><div class="gmail_default" style="font-size:small"><br></div><div class="gmail_default" style="font-size:small">
Fox</div><div class="gmail_default" style="font-size:small">--</div><div class="gmail_default" style="font-size:small">"What does the @sleepyfox say?"</div></div>
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