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Hi,<br>
<br>
Andrews & Arnold (ISP) have written a lot of good stuff on this
topic - <a class="moz-txt-link-freetext" href="http://www.paylate.co.uk/">http://www.paylate.co.uk/</a>. Well worth a read.<br>
<br>
Alex<br>
<br>
<div class="moz-cite-prefix">On 08/08/14 10:59, Sleepyfox wrote:<br>
</div>
<blockquote
cite="mid:CAGSLfo5rfbZfabQ1L2tgd8QzoYoF2QEuM-9=eFK6L7_7map+AQ@mail.gmail.com"
type="cite">
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<div class="gmail_default" style="font-size:small">Apologies if
this is off-topic, but I know a lot of people on the list run
their own startups or consultancies and so may be interested
in the discussion.</div>
<div class="gmail_default" style="font-size:small"><br>
</div>
<div class="gmail_default" style="font-size:small"># Challenge</div>
<div class="gmail_default" style="font-size:small">I have a
client that for the third time running is late with paying
their invoice. They have one of our team members working for
them out with one of *their* clients (DWP), but despite our
client being a multi-national consultancy employing 1600
people our best attempts to try and gently escalate the issue
within their organisation have met with responses ranging from
"stop rocking the boat", "why are you wasting my time", "go
through proper channels" and "this is business as usual".</div>
<div class="gmail_default" style="font-size:small"><br>
</div>
<div class="gmail_default" style="font-size:small">I'm wondering
if anyone here has any helpful advice on how to persuade
clients to be more prompt with paying up. We're very clear
with our T&Cs (payment due within 14 days of receipt,
interest due afterwards at X% rate etc. etc.) and we're very
prompt with issuing invoices and very responsive to any
queries from clients' finance departments or accountants.</div>
<div class="gmail_default" style="font-size:small"><br>
</div>
<div class="gmail_default" style="font-size:small">I'm at a loss
for what I can be doing better/differently - any clues?</div>
<div class="gmail_default" style="font-size:small">
<br>
</div>
<div class="gmail_default" style="font-size:small">Thanks, and
apologies again if this is [too] off-topic,</div>
<div class="gmail_default" style="font-size:small"><br>
</div>
<div class="gmail_default" style="font-size:small">
Fox</div>
<div class="gmail_default" style="font-size:small">--</div>
<div class="gmail_default" style="font-size:small">"What does
the @sleepyfox say?"</div>
</div>
<br>
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<br>
<pre class="moz-signature" cols="72">--
Alex Tomlins
Email/Jabber: <a class="moz-txt-link-abbreviated" href="mailto:alex@tomlins.org.uk">alex@tomlins.org.uk</a>
There are two kinds of people in the world: those who finish what they started
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