<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">We use Nanoc + Textile because we found whilst Markdown is really nice and simple, it unfortunately did not provide us with sufficient control when we needed more advanced features.<div class="">Unfortunately Simon, we found that there was not silver bullet solution out there and ended up having to build our own as we went along. Looking back, I think if we had used a SaaS solution, we’d have been very limited.</div><div class=""><br class=""></div><div class="">Matt</div><div class=""><a href="https://ably.io" class="">ably.io</a></div><div class=""><br class=""><div class=""><div><blockquote type="cite" class=""><div class="">On 23 Apr 2015, at 13:33, Glenn Gillen <<a href="mailto:glenn@rubypond.com" class="">glenn@rubypond.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">
<div class="">Does <a href="http://elev.io" class="">http://elev.io</a> do what you need?</div>
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<br class=""><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);" class="">-</span><div class=""><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);" class="">Glenn</span></div>
<div class=""><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);" class="">Founder - Glu IO</span></div>
<div class=""><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);" class=""><a href="http://getglu.io" class="">http://getglu.io</a></span></div>
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<div class=""><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);" class="">Would it be quicker and easier to continue this discussion on the phone or via Skype? Or would you like to grab a coffee together? Then just book a time that works in my calendar: <a href="http://glenngillen.com/calendar" class="">http://glenngillen.com/calendar</a></span></div>
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<br class=""><br class=""><div class="gmail_quote"><p class="">On Thu, Apr 23, 2015 at 9:57 PM, Simon Morley <span dir="ltr" class=""><<a href="mailto:simon@polkaspots.com" target="_blank" class="">simon@polkaspots.com</a>></span> wrote:<br class=""></p><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div class=""><div dir="ltr" class="">Hello All<div class="">
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<div class=""><b class="">What do you use for your product documentation?</b></div>
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<div class="">We just launched a new service and our docs were foolishly / typically left to the last minute.</div>
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<div class="">Long-term we're going to use Github pages but we have no time (or people) to make it pretty. And add search. Or train those writing the docs.</div>
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<div class="">In desperation, we've chucked them on <a href="http://readme.io/" class="">readme.io</a>. However, words cannot describe how terrible readme is. Avoid. Plague. Although it is superficially pretty:</div>
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<div class=""><a href="http://docs.cucumbertony.com/" class="">http://docs.cucumbertony.com</a></div>
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<div class="">We already use Intercom for support so we need none of that. We have our api documentation on <span style="color:rgb(68,68,68);line-height:19.5px" class="">apiary (http://</span><font color="#444444" class=""><span style="line-height:19.5px" class=""><a href="http://docs.polkaspots.apiary.io/#" class="">docs.polkaspots.apiary.io/#</a>) </span></font><span style="color:rgb(68,68,68);line-height:19.5px" class="">which is awesome.</span>
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<span style="color:rgb(68,68,68);line-height:19.5px" class="">We j</span>ust a place for the end-user, customer facing, help-me style docs.</div>
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<div class=""><b class="">Stuff we tried:</b></div>
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<div class="">- Zendesk - good support system, crap docs, terrible community aspect.</div>
<div class="">- Freshdesk - support orientated.</div>
<div class="">- Help Scout - ok but more about support. Ugly.</div>
<div class="">- Help Juice - OMG VPL expensive.</div>
<div class="">- Readme.io - genuinely made me irate.</div>
<div class="">- Desk - seemingly all about support.</div>
<div class="">- Atlassian - the peeps writing them couldn't understand it.</div>
<div class="">- Github pages - fabulous but needs attention and same issue as Atlassian.</div>
<div class="">- Userdeck - no idea what it does still.<br class=""></div>
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<span style="color:rgb(68,68,68);font-size:13px;line-height:19.5px" class="">- HappyFox - v basic </span><font color="#444444" class=""><span style="line-height:19.5px" class="">apparently, didn't try.</span></font><br class=""></div>
<div class="">- <span style="color:rgb(68,68,68);font-size:13px;line-height:19.5px" class="">kayako - too complicated to set up.</span>
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<div class="">We need something simple. With basic search. And it needs to be pretty. And easy to use.<br class=""></div>
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<div class="">If this magical beast doesn't exist, it should. I'd even write something with some of you.</div>
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<div class="">Great product, shoddy docs. Not cool.</div>
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<div class="">Help?</div>
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<div class="">S</div>
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<div class=""><br class=""></div>Simon Morley<br class=""><span style="font-family:arial;font-size:small" class="">Big Chief</span> | PolkaSpots Supafly Wi-Fi<div class="">
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<span style="font-family:arial;font-size:small" class=""><a href="mailto:simon@PolkaSpots.com" class="">simon@PolkaSpots.com</a></span><br style="font-family:arial;font-size:small" class=""><div style="font-family:arial;font-size:small" class="">Linkedin: I'm not on it, it sucks</div>
<div style="font-family:arial;font-size:small" class="">020 7183 1471</div>
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