[LRUG] Feet up/hands off/phone off managed hosting/peace of mind

[Frederick Cheung]

I can echo that - in a previous job/lifetime we hosted with engineyard (back when they had their own data centres etc). 

Certainly at the higher price tiers (at one point we had what they called 2 full clusters) we had excellent support from them - the main support engineer assigned to us really knew his stuff and saved our bacon on a couple of times (eg found a rails issue that caused the connection pool to leak connections)

Having to restart mysql/apache does sound a little odd though if it happens to you on a regular basis.

Fred

On 24 September 2014 at 11:36:02, Gabe da Silveira (gabe at websaviour.com) wrote:
> I'll put in a good word for Engine Yard. We've been using them for over 7
> years (since they were building their own clusters), and their support is
> excellent. They just re-jiggered their pricing and there are multiple
> support levels now which I'm not very familiar with. We are just using
> basic support in order to save money, so they don't do anything proactive
> like this for us, but they will at higher support levels, it's worth at
> least talking to them to discuss your use case.
>  
> -gabe
>  
> On Wed, Sep 24, 2014 at 10:59 AM, Tim Harding wrote:
>  
> > Hi,
> >
> > I'd like to turn my phone off at night, safe in the knowledge that unless
> > we've deployed a pile of crap then anything that goes wrong with our Rails
> > sites will be sorted out quickly and sensibly before I get a knock at the
> > door letting me know that I really should be awake now.
> >
> > I'm happy to pay for that service.
> >
> > Does anyone have good experiences with this type of managed hosting?
> >
> > Engine Yard?
> > Rackspace?
> > Any one else?
> >
> > Basically I'd like a 24/7 support desk that gets the equivalent of the
> > Pingdom alerts that from time to time wake me up and who restart Apache or
> > MySQL within a few minutes like I would.
> >
> > Could be a third party service company that works with servers hosted
> > elsewhere too but I sort of imagine it would be a PaaS type operation w/ a
> > good support service.
> >
> > Thanks,
> >
> > -Tim
> >
> >
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