[LRUG] Feet up/hands off/phone off managed hosting/peace of mind

[Gabe da Silveira]

Another strategy to consider: hire at least one developer in Sydney, one in
London, and one in San Francisco ;)

-gabe

On Wed, Sep 24, 2014 at 11:53 AM, Tim Harding <tim.harding at gmail.com> wrote:

> Thanks all—very helpful.
>
> Fred, it's not that I have to do anything regularly, it's more that I want
> to be assured I can turn off my phone and that type of thing will be taken
> care of.
>
> Cheers,
>
> -Tim
>
>
>
> On 24 September 2014 11:44, Frederick Cheung <frederick.cheung at gmail.com>
> wrote:
>
>> I can echo that - in a previous job/lifetime we hosted with engineyard
>> (back when they had their own data centres etc).
>>
>> Certainly at the higher price tiers (at one point we had what they called
>> 2 full clusters) we had excellent support from them - the main support
>> engineer assigned to us really knew his stuff and saved our bacon on a
>> couple of times (eg found a rails issue that caused the connection pool to
>> leak connections)
>>
>> Having to restart mysql/apache does sound a little odd though if it
>> happens to you on a regular basis.
>>
>> Fred
>>
>> On 24 September 2014 at 11:36:02, Gabe da Silveira (gabe at websaviour.com)
>> wrote:
>> > I'll put in a good word for Engine Yard. We've been using them for over
>> 7
>> > years (since they were building their own clusters), and their support
>> is
>> > excellent. They just re-jiggered their pricing and there are multiple
>> > support levels now which I'm not very familiar with. We are just using
>> > basic support in order to save money, so they don't do anything
>> proactive
>> > like this for us, but they will at higher support levels, it's worth at
>> > least talking to them to discuss your use case.
>> >
>> > -gabe
>> >
>> > On Wed, Sep 24, 2014 at 10:59 AM, Tim Harding wrote:
>> >
>> > > Hi,
>> > >
>> > > I'd like to turn my phone off at night, safe in the knowledge that
>> unless
>> > > we've deployed a pile of crap then anything that goes wrong with our
>> Rails
>> > > sites will be sorted out quickly and sensibly before I get a knock at
>> the
>> > > door letting me know that I really should be awake now.
>> > >
>> > > I'm happy to pay for that service.
>> > >
>> > > Does anyone have good experiences with this type of managed hosting?
>> > >
>> > > Engine Yard?
>> > > Rackspace?
>> > > Any one else?
>> > >
>> > > Basically I'd like a 24/7 support desk that gets the equivalent of the
>> > > Pingdom alerts that from time to time wake me up and who restart
>> Apache or
>> > > MySQL within a few minutes like I would.
>> > >
>> > > Could be a third party service company that works with servers hosted
>> > > elsewhere too but I sort of imagine it would be a PaaS type operation
>> w/ a
>> > > good support service.
>> > >
>> > > Thanks,
>> > >
>> > > -Tim
>> > >
>> > >
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