[LRUG] [Help] Hosted Documentation Recommendations

[Matthew O'Riordan]

We use Nanoc + Textile because we found whilst Markdown is really nice and simple, it unfortunately did not provide us with sufficient control when we needed more advanced features.
Unfortunately Simon, we found that there was not silver bullet solution out there and ended up having to build our own as we went along.  Looking back, I think if we had used a SaaS solution, we’d have been very limited.

Matt
ably.io <https://ably.io/>

> On 23 Apr 2015, at 13:33, Glenn Gillen <glenn at rubypond.com> wrote:
> 
> Does http://elev.io do what you need?
> 
> -
> Glenn
> Founder - Glu IO
> http://getglu.io
> 
> Would it be quicker and easier to continue this discussion on the phone or via Skype? Or would you like to grab a coffee together? Then just book a time that works in my calendar: http://glenngillen.com/calendar
> 
> 
> On Thu, Apr 23, 2015 at 9:57 PM, Simon Morley <simon at polkaspots.com <mailto:simon at polkaspots.com>> wrote:
> 
> Hello All
> 
> What do you use for your product documentation?
> 
> We just launched a new service and our docs were foolishly / typically left to the last minute.
> 
> Long-term we're going to use Github pages but we have no time (or people) to make it pretty. And add search. Or train those writing the docs.
> 
> In desperation, we've chucked them on readme.io <http://readme.io/>. However, words cannot describe how terrible readme is. Avoid. Plague. Although it is superficially pretty:
> 
> http://docs.cucumbertony.com <http://docs.cucumbertony.com/>
> 
> We already use Intercom for support so we need none of that. We have our api documentation on apiary (http://docs.polkaspots.apiary.io/# <http://docs.polkaspots.apiary.io/#>) which is awesome.
> 
> We just a place for the end-user, customer facing, help-me style docs.
> 
> Stuff we tried:
> 
> - Zendesk - good support system, crap docs, terrible community aspect.
> - Freshdesk - support orientated.
> - Help Scout - ok but more about support. Ugly.
> - Help Juice - OMG VPL expensive.
> - Readme.io - genuinely made me irate.
> - Desk - seemingly all about support.
> - Atlassian - the peeps writing them couldn't understand it.
> - Github pages - fabulous but needs attention and same issue as Atlassian.
> - Userdeck - no idea what it does still.
> - HappyFox - v basic apparently, didn't try.
> - kayako - too complicated to set up.
> 
> We need something simple. With basic search. And it needs to be pretty. And easy to use.
> 
> If this magical beast doesn't exist, it should. I'd even write something with some of you.
> 
> Great product, shoddy docs. Not cool.
> 
> Help?
> 
> S
> 
> 
> Simon Morley
> Big Chief | PolkaSpots Supafly Wi-Fi
> 
> simon at PolkaSpots.com
> Linkedin: I'm not on it, it sucks
> 020 7183 1471
> 
> 
> 
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