[LRUG] Running production apps on Heroku

George Sheppard george at fuzzmonkey.co.uk
Thu Sep 19 06:50:40 PDT 2019

Hey Matt,

Cleo - meetcleo.com is running on Heroku with getting on for 2 million users. 

In terms of support they have teams outside of the US. In my experience it’s not very often you need them, when stuff breaks they tend to know before you do. No slower than support from other hosting / platform companies imo. 

Heroku Postgres is a bit of a pain and getting decent support for it even when you’re paying for an enterprise contract can be difficult.  

The pricing is actually very reasonable if you factor in next to zero time spent on infrastructure stuff, developer time is generally more expensive than dyno costs in my experience.

Overall, if it was building a standard rails application Heroku would be my first choice. If you just want to ship code and not worry about infrastructure etc.


> On 19 Sep 2019, at 10:09, Matt Collins <matt at mattcollins.net> wrote:
> Hi folks,
> What are your thoughts on running revenue-generating production apps on Heroku these days?
> In particular:
> 1) If you've used their standard (non-premium) support, how has the experience been for you? Have they been responsive out of US hours?
> 2) Have there been any specific gotchas, e.g. pricing getting out of hand for some specific reason?
> For context, I'm working with a small development team that doesn't have a lot of sysadmin expertise and we're considering moving our Rails app from a single machine managed for us by a hosting provider (who don't seem to have a great deal of ruby expertise) onto Heroku.
> We want to:
> -Separate out our staging environment (it's currently on the same machine as production)
> -Improve our system security
> -Get greater flexibility, e.g. to spin up new environments for test purposes
> -Improve our deployment pipeline
> -Have greater visibility of system configuration
> -Still be able to troubleshoot production issues easily
> These are things we could work on with our current hosting provider and/or by migrating to raw AWS but I'm thinking Heroku will do a lot out of the box, probably better than we'd set up ourselves.
> Our main concerns are around whether Heroku's 'standard' support will be good enough and any gotchas around pricing.
> Would be great to hear about your experiences.
> Thanks,
> Matt
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