[LRUG] Running production apps on Heroku

[Jon Rowe]

Hi Matt

A client of mine runs their app on Heroku and its had no surprises, we’ve not needed to talk to Heroku support ever, pricing is solid because its just on a couple of dynos and we don’t need to autoscale. The app has been running for a few years solidly serving traffic and not needed any major systems maintenance. Debugging production issues is usually as simple as opening up a heroku console and running rails code to see what the symptoms of the bug is, its never been herokus fault. The traffic to the app is basically a team of around 50 people accessing it to run their support business. Compared to the apps which I maintain on EC2 for other clients it is well worth the cost.

Cheers
Jon Rowe
---------------------------
mail at jonrowe.co.uk
jonrowe.co.uk

On 19 September 2019 at 10:09, Matt Collins wrote:
> Hi folks,
>
> What are your thoughts on running revenue-generating production apps on Heroku these days?
>
> In particular:
>
> 1) If you've used their standard (non-premium) support, how has the experience been for you? Have they been responsive out of US hours?
>
> 2) Have there been any specific gotchas, e.g. pricing getting out of hand for some specific reason?
>
> For context, I'm working with a small development team that doesn't have a lot of sysadmin expertise and we're considering moving our Rails app from a single machine managed for us by a hosting provider (who don't seem to have a great deal of ruby expertise) onto Heroku.
>
> We want to:
> -Separate out our staging environment (it's currently on the same machine as production)
>
> -Improve our system security
>
>
> -Get greater flexibility, e.g. to spin up new environments for test purposes
> -Improve our deployment pipeline
> -Have greater visibility of system configuration
>
> -Still be able to troubleshoot production issues easily
>
> These are things we could work on with our current hosting provider and/or by migrating to raw AWS but I'm thinking Heroku will do a lot out of the box, probably better than we'd set up ourselves.
>
> Our main concerns are around whether Heroku's 'standard' support will be good enough and any gotchas around pricing.
>
> Would be great to hear about your experiences.
>
> Thanks,
> Matt
>
>
>
>
>
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